Frequently Asked Questions -

Q. How do I get paid?

A. Once escrow records the loan and issues a FINAL HUD-1, they will cut a check
directly to your company.

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Q. What is your Mortgagee Clause?

A. HighTechLending Inc., It’s Successors and/or assigns

2030 Main St., #350

Irvine, CA 92614

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Q. What file formats can I upload?

A. Fannie Mae 3.2 Files from Calyx Point

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Q. How do I get setup?

A. At HighTechLending, we value relationships and want you to share in our success. If you’re interested in becoming an approved broker, we will connect you directly with one of our skilled Account Executives to determine if a partnership makes sense. That way you won’t waste time filling out forms if we aren’t a good match for each other. Click here to have an Account Executive contact you.

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Q. How do I submit a loan?

A. Please contact your AE. If you do not have an assigned Account Executive, please call our Sales Team at 888.369.1573

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Q. Can I track my loans online?

A. Yes! You can track 24/7 status of your pipeline, conditions, notes, etc. Please contact your AE for login information.

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Q. Do I use the pricing Engine or Rate sheet to price my loans?

A. The rate sheet is more of a guide with our most frequently used products. The pricing engine (which is very simple to use) will give you real time pricing and access to more loan programs. You can change terms, scenarios, etc and get accurate pricing. To get setup contact your AE.

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Q. How do I lock my loan?

A. To lock, please view our Rate Lock Policy Form

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Q. What are your lock desk hours?

A. Locks and requests are accepted between 8:30 am to 4:00 pm Pacific Time (11:30 am to 7:00 pm EST).

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Q. Can I do Prequals?

A. YES! Email PreQual@HighTechLending.com the FNM 3.2 file, a hard copy 1008/1003, Credit Authorization Form, Prequal Disclosure Form and what program you would like and we will do it for you. Please make sure you include all the above mentioned.

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Q. Who do I contact if I have loan scenarios that I need help with?

A. Once you have signed up, you have multiple choices to get questions answered. First, you can instantly view our guidelines and/or run our pricing engine located on our website (to gain access to our pricing engine, contact your AE). If your questions haven’t been answered using the above, you can email LoanScenarios@HighTechLending.com and our credit team will get back to you quickly.

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Q. How do I access your Pricing Engine?

A. You can email your AE and he/she will make sure you are setup the same day.

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Q. What products do you offer?

A. HighTechLending offers a wide range of products, including Conforming, FHA, and Jumbo products. If you have a specific loan scenario, please check out our pricing engine to see a complete list of products that match your scenario.

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Q. Which states are you licensed to do business in?

A. HighTechLending is licensed to do business in California, Hawaii, Arizona, Washington, Oregon, Idaho, Florida and growing!